Steado for Gyms Support
Help for gym owners and trainers using Steado for Gyms on iPhone, Android or the web. If your question isn’t answered here, email hello@mindlanesolutions.com and a person will reply.
To help us look into it, include:
We will never ask for your password or your SMS sign-in code. Don’t send them to anyone.
Owners: signing in
Gyms can’t sign up on their own: our team creates your gym and your owner account, and emails you a link to choose your password. It works for 7 days; if it has expired, ask us for a new one. After that, sign in with your email address and password.
Forgot your password? Tap “Forgot password?” on the sign-in screen and we email you a reset link that works for 30 minutes. Check your spam folder if it does not arrive. After five wrong passwords, sign-in pauses for 15 minutes.
Trainers: signing in
Trainers sign in with the phone number their gym invited and a one-time SMS code. It is the same account as the Steado app, if you use it.
Your gym’s owner sends you an invite link, which works for 72 hours. If it has expired, ask them to send it again. You can also install Steado for Gyms and sign in with your number: the invites sent to it are listed there.
If the code does not arrive, check the number and country code, make sure you have signal, wait a minute, then request a new code. Email us if it still does not arrive.
Owner and trainer on one phone
The app asks on its welcome page whether you are a trainer or an owner, and remembers the answer. Switch from Profile (trainers) or More (owners). Each keeps its own sign-in, so you do not sign in again when you switch.
Notifications
Trainers get notifications about new members, AI drafts that are ready and plan reviews that are due. Allow them when the app asks. If you said no, turn them on in your phone’s settings for Steado for Gyms, or in your browser’s site settings for the web app. Owners get no notifications.
Steado AI
Steado AI writes member summaries, answers questions in Ask and makes plan drafts, from what members log. It can be wrong, so check a draft before you send it. Each gym has a monthly AI allowance and each person a daily allowance for questions; owners see how much is used under Gym settings, AI use.
Your member limit
Each gym has a member limit, 25 unless we agree another with you. Only members count, not trainers. Owners see the count on the overview. When your gym is full, members can still ask to join, but you can’t approve anyone until a member leaves or we raise your limit. Email us to raise it.
There are no payments in the app. Any commercial terms are agreed with our team directly.
Deleting your account
We complete the deletion within 30 days. Read what is deleted and what stays with the gym.
Members
Members use the Steado app, not Steado for Gyms. For help with it, see Steado support.